PetCloud

PetCloud service was easy to use and we found the perfect sitter last minute. After the initial meet and greet, we knew our beloved hound was in very good hands. The sitters were kind and welcoming and they took lots of pictures and kept us updated. There are many reputable sitters on this platform so you'll be sure to find someone compatible for your pet and budget. Highly recommend.

I wanted someone to care for my elderly dog in their home. Went to meet Roland. He quite happily told me she would be staying in the garage with the door open and no heating. She would have no access to him. It’s winter and to put a small dog in a garage is disgusting. How does Petcloud allow someone like him on their site. Will never use the site again

They charged me money for pet sitting that didn't happen and are now refusing to refund my money to the card I paid with, I've submitted multiple support requests and they continue to ignore them. DO NOT USE THESE SCAMMERS, MadPaws is a much better service. They won't provide an email for a person, to actually talk to as well, JUST REFUND MY MONEY. AVIOD AT ALL COSTS! (Happy to remove this review if you refund the money you've stolen).UPDATE:Here's the information you've requested:1. Enquiry ID is 140477052. Support Ticket Number: 882833. Your customer service is so bad you've inspired me to review you, not something I'd normally do4. Provide an email address or respond to my support ticket adequately and you will have all my information in your system.

You Wrote:Petcloud is a great site and would recommend to use. We had Chloe look after our dog and found Chloe to be an amazing pet / house sitter. We came home to a very happy doggy and received lots of photos during Chloe's stay. Chloe has a natural and kind approach to animals, which is why our doggy was super happy the entire stay. Would highly recommend Chloe and we will be using Chloe again to pet / house sit for our gorgeous doggy.

Great experience from start to finish, can not fault the sitters I booked on PetCloud :) They were very accommodating, and I would definitely recommend them to anyone! The sitter I booked had their own pet labrador who made a great little playmate for my dog - makes it a lot easier to leave your pet if they are somewhat anxious about being left home alone..this was the first time my 12 month old pup had stayed away from us, and she was so happy I don't think she even noticed when I left!.

I highly recommend PetCloud - it was so easy to find a sitter for my dog Luna for 6 weeks - daily visits and walking. Julie's care for Luna was above and beyond what I could ever expect. Luna just loved Julie's visits and it totally settled her and helped her not to miss me whilst I was away. She looked after Luna like she was her own - that's great piece of mind. I would thoroughly recommend Julie if you need someone to look after your pet - Luna does too.

This was the first time we used a pet sitter, my partner and I were worried to have someone we don't know stay in our house but we saw Anna had really good reviews so I thought she would make the experience easier, she did! Anna house sat for us for a week to look after our beautiful old girl, Bella. Anna did such a awesome job, I don't know why I was so worried! She sent us pictures and kept us up to date while we were away, nothing was to much trouble. She even cleaned the house when she left! Would definitely recommend Anna to look after your pets and look after your house, THANKS ANNA!

PetCloud = peace of mind. We needed three dogs cared for in our home for a week and finding Cassandra via PetCloud was a godsend. We certainly didn't have time to advertise and vet potential house and pet sitters, so knowing the sitters were endorsed by Deb and her team was very reassuring and time-saving. The customer service from both Cassandra and the PetCloud team was helpful and prompt.

Great website for sitters and owners and I have had fantastic experience for the last 4 years. Unfortunately, Deb, Jerryl and the current management Team at Pet Cloud lack communication skills and were unprofessional with their conduct.Update: Just saw the message that the owner Deb has apparently banned me from the site. This shows how spiteful and uneducated the owner is to respond in such a manner for a simple feedback. Well, to clarify, I no longer wished to be a part of an unprofessional environment where people cannot communicate clearly and do not know how to take on criticism constructively. Over the last 17 years of being a pet owner and minding pets of all kinds, I have received glowing reviews and have had repeat clients for many years. To give everyone context to this feedback - I was organising a repeat sit with a NDIS client and the agreed date to begin my sit was from the 9th of March 2022. Petcloud made an error and informed the client that I was to begin from the 1st of March, 2022. When I informed Deb and her team to rectify the error, they insisted I sign a document dated from the 1st of March and continue on. This is a breach of NDIS's code of conduct and I refused to be a part of it. Deb, Jerryl and team, I hope you will continue to perform your duties in an ethical and professional manner. Any pet owners willing to use their service, make sure you research your options carefully before choosing the Petcloud Team! Good luck.

Garbage service, they charged me money for pet sitting that didn't happen and are now refusing to refund my money. Do not use these scammers, MadPaws is a much better service.Update: thanks for the response, I don't really have an interest in jumping on a call to organise something as simple as a refund, might be easier if you just shared an actual support email address or checked your ticketing system once in a while I've submitted about 5 requests for a refund so far :(