Ergonomic Essentials

Ergonomic Essentials go above and beyond in terms of customer service. They were able to help me by providing spare parts for a keyboard that was out of warranty. Whenever I deal with them the transaction is seamless and fast. We always receive our orders the next day. They are fantastic!!

My entire family bought office chairs from ergonomic essentials last year. The staff were so helpful and ensured that the chairs we purchased perfectly suited our individual needs. Couldn't be happier!

Fantastic experience. I received my order within two days which is outstanding under any circumstances but particularly during the Covid-19 crisis where deliveries from other online retailers are taking a lot longer than usual. And the quality of the footrest I ordered is fantastic. Not the cheapest but you get what you pay for which in this instance included incredible service. What a breath of fresh air! Would definitely shop again.

Don’t waste your time or money on this business. No customer service.When my expensive purchase was faulty I called to ask about returning it. I was told I have to pay the postage for returning a faulty item. I found the staff rude. I sent the faulty item back and waited nearly 2 weeks with no communication from anyone as to what’s happening with my replacement. I had to call them and was told they had to send off my purchase to the company that make it and they can’t find anything wrong with it but they got the OK to send me a replacement. Made me feel like I made up the issue. I now have my replacement and it’s perfect. I love it but not worth the effort or expense. There is a reason there are only 2 other reviews for this business that are both years old .

My partner ordered over $600 worth of equipment which ended up being left at our front door, the courier didn't even knock. The packaging was absolutely disgraceful, there was one little bit of paper and 3 empty sticky tape rolls and the two items where shipped in a large box so they were moving around everywhere.The keyboard we got looked second hand, the box was damaged and the keyboard had marks all over it like it had been used before, after one week of use it's now not working at all.We contacted support 3 days ago and have not had a response yet. Not the type of support you would expect when spending so much money.

Friendly professional service. Great range of quality office chairs to suit all needs. Most importantly good honest advice.

I found it difficult to know what to buy, phoned the lovely sales team, they were fantastic and helped me select the right chair, i needed one in stock asap. Paid for it on a Tuesday received it within 24 hours. (Granted I'm in Sydney)Very happy with the knowledgeable staff and quick service. My husband and I were blown away with how soon we received the chair! Many thanks

I wish to give 6 out of 5 stars review if possible. I have suffered chronic buttocks pain over prolonged sitting posture and visited Ergonomic Essentials to try to buy a right chair for me. Not only can the prices of their products beat many other ergonomic shops (including online shops), but also I am really impressed by their customer services. I speak highly of Marty Heasman for being very professional, patient, dedicated and supportive, he is a very nice, and friendly person in nature, knowing the complicated nature of my medical condition, he walked the extra mile to accommodate me with all the zig-zags of trying, buying, returning, and buying again etc. He even lent me a loan chair for me to try at home. With his exceptional support, I have finally found the right chair for me at a reasonable price. I can’t feel grateful enough to Marty and the entire Ergonomic Essentials shop. Moving forward, if I need any other ergonomic items, I will definitely come back to them. Highly recommended.

Great advice and service from Ergonomic Essentials. Really happy with my Gregory Inca chair that was recommended. Was delivered within two days of their warehouse receiving the item! Thank you!

I have dealt with Ergonomic Essentials for a number of years now and find them friendly and easy to deal with.They go out of their way to assist with any query I have and once a product is ordered, it's delivered well within a week and 90% of the time, it arrives on my doorstep the following day.Can't say enough good things about this company - Ruth and Marty are always happy to help at the other end of the phone line!