Chemist Warehouse Pacific Epping SC

Absolutely the worst place to shop. The store is not pram or wheelchair friendly, considering its a pharmacy that mothers attend with sick children and elderly, disabled etc it needs a massive clean up. I asked staff to help get an item for me as I couldn't get through the isle with my stroller and I was eye rolled, yes given an eye roll from what you call staff members. I then eventually made it through making a mess with lack or room and I let the staff member know at the register and apologised for the mess, to me LAUGHED AT. Like what kind of animals do you call these people working at this store????

Small and hard to move around even just to browse. Generally, people to goes there are old, grumpy, and always in a rush. They will literally walking into you without any apologies. The leaving prescription area is sooo packed. Not worth coming. Better go to the one opposite the road.

Wait 5 minutes while both pharmacist ignored me, then the lady looked up and said sorry to keep you waiting. Will be with you shortly, then still continues doing what ever she was doing and still keeps me waiting. So I left! What happened to customer service and the store want even busy!

Absolutely disgusted after so many years of being a customer. They have my whole history in their system and I’m very particular about my medication brands. By accident I told the lady to give me Sandoz instead of serapax and she just said yeah yeah and when I got home I had some new brand of my medication in the bag. Nothing was mentioned that they were out of stock or different. I tried calling the Epping store which took several attempts for someone to even answer the phone. I explained the situation and she turned around and said it’s ur fault for getting the name wrong, so our pharmacist would’ve taken it as a generic brand and given u what was there and that these medications can’t be returned. She mentioned in My history I have only ever used serapax and I was like well why then give me a totally new brand. Which to she still went on about but it’s ur fault u said the wrong name. She then went onto telling me to go back and see my doctor- which is in north Melbourne or get him to send a new script. Does this lady understand when a person is on anti anxiety pills you can’t just wait around for new appointments and or days for new scripts. I just could no longer believe what she was saying and accusing me of how I made the mistake and hung up. What great customer service! I give u a 0 for it. It’s the last time I walk in there

So unorganisedSlow unfriendly serviceNot even any cheaper for the long waitGet a system in place absolutely hopeless

ENSURE YOU HAVE YOUR MOBILE & CHIPS READY WAIT FOR 30 MIN MEDICINE RUDE & ARROGANT STAFF RETAIL HORROR IN AUSTRALIA MOST EXPENSIVE HENCE CALLED CHEMIST WAREHOUSE SHAME .

A bit more help would have been appreciated. Had to look everywhere for a staff member. One of the smaller chemist warehouse stores but still a decent range of most things.

I come here if I need something while just roaming around in the plaza. They helpful looking for things that I need. They answer my questions whenever I asked even tho they are doing their job they will leave it and help me. Some of diet products run out. Some of perfumes no prices on display. They need to do that for customer shop quick and out of the door instead looking for someone to asked for the price. Zyrtec 10MG 30TABLETS prices NOW $18.99 The place is not big space between shelves so they really need to help customers so won't be crowded inside Chemist Warehouse really need to do better because they are the only one here in the plaza. Be safe everyone!

If the staff can actually work instead of talking and ignoring customers then it’ll be a better store .I wish I could give less than 1 star .Terrible customer service , especially the pharmacists behind the counter .

When i got to the counter to pay and i was holding my boy's hand so i just put the basket on the counter and asked to pay. The counter staff just stood there and stared at me and said nothing...i was like ... what do you need? She bang her hand on the plastic barrier in front of her face and said you got to take the stuff out of the basket this thing is in the way i cant do it!.. I just got there to pay and got the attitude like that? She didn't even talk to me like a decent person! What kind of customer service is that?