Cable company

Waited for half an hour today just to transfer my esim to new phone. The guy attended me and just in 2 mins he said, this needs wifi to do and they can't do because he cannot do with store wifi. Ridiculous service, never going back.

All we wanted was to upgrade and it took an 1hr of mucking around. Then they had no phones available to try a case we already have to see if it would fit. That is not good customer service. They should have a blank phone available.The. We got a learn which is ok but she kept having to go get help. Such a waste of our day.

It was ok. Could not get a better plan than what l have already got. There is no point changing to a different provider

Really pleased with the service - my job was done quickly with friendly courteous technicians

Got all the help I needed by local shop workers but Optus just wants your money they will charge extra evey chance they get I gave them last chance to not slip extra into my bill. I don't like it.

While this crew was friendly, professional and on time, I have deducted a star because they were very expensive. To have a new free to air antenna put on it cost me more than a weeks pay. I was expecting a bill around the $500 mark, but the bill I got was quite excessive I feel.

Platform is a not for profit organisation, we have been partnered with Optus for many years. Optus recently transferred our account to the Optus Business Centre Greater Western Sydney this has provided us with increased savings and access to a team with local knowledge of our operations.We have recently been introduced to Optus’s tech fund which provides us with flexibility and the ability to purchase the most current technology whilst managing costs.Our Optus representatives took the time to ensure that we were being provided with the technology we needed and not paying for services that we didn’t need.Optus’s ongoing support for charitable organisations fits well with our Mission Statement and we are pleased to be working together.

Very disappointing service in so many ways. Was promised 200GB data on purchase of new iPhone but didn’t receive it. Was not told phone I purchased was 4G not 5G which would have influenced my purchase decision. Was told manager would phone me back, they didn’t. I tried to phone the store several times, no answer. Also Purchased $60 screen protector which cracked next day and they wouldn’t replace. Said I had to claim warranty myself through overseas manufacturer and this involves paying shipping fees. I will never use this shop again and caution everyone to deal with Optus direct on their live web chat - so much easier than dealing with this shop!

Worst customer service ever. Every time I come here, the attendants ignore me for at least 10 minutes and then appear completely disgruntled that they have to actually help me. Terrible. They may as well close the shop for the amount of service they provide, it’s basically non existent anyway.

Worst customer service ever.Went in to Optus Shellharbour this morning and clearly stated that I need to send my phone away to get fixed as it doesn’t turn on at all. A brand new iPhone 11 pro and unable to charge absolutely no damage. The assistant (petite blonde pixie cut with glasses) first notified me of the issues Optus was having with their courier Toll that they couldn’t assure that my phone was going to be sent off ASAP. She also couldn’t assure me or give me a timeframe when this could actually happen.Secondly, she told me I had to make an insurance claim through Optus insurance, even though I knew well and good it was a warranty claim that needed to be finalised in store.She continued to tell me to call Optus insurance so I did through the store phone.After 15 minutes on the phone to Optus insurance, the assistant on the line advised that because it is clearly a software issue it will be rejected by insurance claim and will need to be finalised in store as a warranty claim.Annoyed, I mentioned this to the assistant in store and she blatantly blamed me and told me that I asked for an insurance claim. Very rudely she continued to tell me that is what u had asked for. When I repeated back to her what I initially asked for, she told me that I didn’t do that at all. As a customer service assistant, I assume that is what the actual job is, to ASSIST. Listen to your customer and advise appropriate action to conclude an outcome for the situation. No help at all and still a brand new broken phone, I was unable to put a claim through this morning in store as it was clearly a task to hard for staff to assist with after already being in store for 30 minutes. I don’t have the time to wait around for a store assistant to figure out how to do their job correctly and provide the expected customer service that Optus promises.