Credit union

My experience with Illawarra was terrible. Their advices from their helpline vary tremendously from their actual work process. I called their helpline for advice on green car loan in regards to when I should start applying for the loan, as I had just ordered an electric car in 6 months in advance. They advised that the application was swift and would take a week to process and with a approval lasting for 90 days. Thus, I started the online application 3 months in advance of the arrival of the vehicle and it took them nearly 3 weeks to contact me, and advised that the processing would take 8 weeks to process. Now, I'm unable to use them. I'll advise not to trust their site or helpline advices. If you are still keen on their loan, you should apply at least 4 months in advance or so. Undoubtedly, it gives me the lack of confidence in their work and reliability and makes it very difficult to trust them with my home loan. Yes, they tried to get me to move my home loan after all these dramas.

Gaurve was my home loan manager, he was very helpful and responsive throughout the whole process. He was very professional and guided me throughout the process very carefully.Great experience working with Mufti Finance!!

Very poor experience with management. Disorganised, Distrustful and unreliable.Avoid at all costs. Take your banking somewhere else

Had been to Morley branch and was put off by the worker who was blunt and not helpful, left feeling stupid. Been to midland twice now and both workers were lovely knowledgeable and patient. Thankyou.

The Loan Market has been so helpful during the process of purchasing my first home. Initially Chris provided great advice for me to consider whilst I was undertaking my property search. Jacque then looked after me when I found my perfect property! The whole experience has been great and so seamless. They have really looked after me and made me feel comfortable during what can be a scary commitment. Thanks Team!

Brad from this branch has worked tirelessly to help my refinance. He was clear and transparent with the product, efficient and totally professional in handling the whole matter. As it involved a complex detangling from a previous bank, I cannot shout loudly enough to say thanks to Brad. He was so patient and never once grew tired of my countless questions in my financial educational journey! Thank you, Brad.PN's product is also a pleasure to manage. It's transparent with its info and simple to navigate. On top of that, its rates are almost a whole percent lower! I couldn't find the latest rate from the previous bank on my account but had to refer to their latest rate elsewhere and then work out which applied to me!!!PN's product speaks for itself. Its staff support the product professionally. 5 stars and above!!

Summerland credit Union genuinely cares for it's customers and the local community.Staff are treated like family and I am really proud and honoured to be the team leader at Nimbin branch.

*Comments on home refinance completed on 17 October 2022*Hussain and the team at Mufti Finance were an absolute pleasure to deal with. Everything from the convenience of signing electronic documents, to the step by step loan approval updates provided by the team, truly made our refinance a hassle free and seamless experience. As such, I would not hesitate to recommend the wonderful team at Mufti Finance to my friends and colleagues.

As a first time buyer, I was very nervous about buying my first home. Chris took the time to explain the whole process to me in an easy to understand way that relieved the stress. Both Chris and Jacque were professional and prompt in all their correspondence. I would happily recommend them.

We had an great experience working with Emil, who effortlessly secured the loan for our first investment property, swiftly resolving any obstacles that arose along the way, and even securing a fantastic refinancing deal without us requesting it—a testament to his proactive and attentive approach.