Customs office

Went there to import a boat. Very friendly staff, however it can be difficult to find the right person who is knowledgeable enough to complete the task at hand.The shelves are stuffed with all kind of illegal things (lion heads, crock parts .. etc) which customs confiscated in the past.

I have been Dealing with Mac Customs for Last 3-4 years. Amazing service and on time deliveries are their key points. Mathew, Jason, Lauren, go out of their way to help their clients. Thanks for your great services offered.

Stop wasting tax payer money!!I will rate as 0 star!! Seriously bad service, I have purchased over $600 goods and took to oversea as gifts, checking at the custom counter (near the car park) A custom officer threwmy passport out of conuter! and raise her voice said ”I don't want to see your passport !!2 minutes later asked me to show my passport to her. Seriously?! What the great service they provided!!I have done nothing wrong

I would like further investigation.We arrived On Flight JQ58 14/10/2022 from Bali.An experience on arrival back to Australia has left me with no faith in the customs process. Whilst in Bali I purchased a slumped glass vase on a wooden base.- declared this item at customs and had it taken from me due to small insect found. The officer said it could be a threat to Aust and I could not take it home without fumigation and the cost could be $250 or more. I questioned him about this. He said the insect could be a threat and the insect would have to be sent to a lab for confirmation and the process of fumigation had to be done to keep the item or send it back to place of purchase for treatment. The officer then picked up the wooden base from his counter and took it to another’s area of customs for his supervisor to check. At no time did he inspect he luggage I had used to carry the item home. I don’t believe the officer thought much about carrying the base from his counter to another especially when his inspection uncovered insects nor was he concerned about any insects that may have been in the luggage. He insisted on fumigation treatment for the wooden base for me to keep. Perhaps the customs area needs fumigation just in case insects were dislodged on his walk around the customs area.Please look into this as I feel the officer was very unprofessional.the slumped glass vase is useless without the wooden base and I would like it retuned to me.

I was really impressed with my experience with Mac Customs. Jason was fantastic to deal with and his customer service skills were excellent.The company was very efficient and I will be going back to use them again.

I landed on an Emirates flight last night at 2230.The whole process at Brisbane airport was a debarcle!!No signage,extremely confusing.Hopefully they will improve before the Olympics.I felt embarrassed being an Australian as my travels through 6 European airports were so much better!!

Used two airports to fly to and from Nz. Sydney and Gold Coast. Thought I was in 3rd world country processes and lack of coordination. Sorry for our visitors as the service was very sub standard. Going out from Sydney chaos 2 hours from check in to boarding lounge, hate to see it busy. Gold Coast 1 overseas plane, 3 automatic machines queues everywhere, after bag collection 1 person on quarantine while the rest watched from border controls and others gathered to yarn. Disappointing on every level

Have the highest praise for Mac Customs. The service and assistancethey provide is exceptional. We have been using Mac Customs for manyyears and have never been disappointed.

Awful. That was the first impression I had of Australia, borders officers bullied me, particularly one named Pascal ! Implying I was a narco, saying I was probably wanted in my country ! This is incredible ! Other border officer took my boarding pass and didn't want to gave it back to me. Find another job if you don't like it. It is ridiculous, you're representing your country and the first Australians people will see. If you don't want to smile, just be polite at least.

Me and my wife have purchased multiple items when we travelling Melbourne. We had a wonderful experience until the ABF officer told us there is no GST refund for us because we have our items in our check-in luggage.Both of us have read the instructions on TRS website and didn’t know we have to have the goods to be sighted.If ABF and Custom can make things clearer and easier to understand, our journey would be 100% happiness.