Dodge dealer

Recently we took our new Jeep (which, in hindsight, regretfully, we had not bought from this dealership)for its 10,000 km service, we left it with the extremely helpful Natasha and Joe from the service dept. unfortunately we got a call a few hours later informing us that RATS had got under the engine cover, chewed the wiring and started a nest with what looked like chewed up insulated shopping bags! To say we were amazed is an understatement ! Anyway, we returned, looked at the damage, were told the service staff were onto it! Again, unfortunately, it could not be finished in the allotted service time, and as we had 160kms to travel home, we felt we were running out of time to do so before dark, (as we had ponies and dogs locked up, ) time was getting short, so then without hesitation Joe voluntarily organised another brand new Jeep for us to take home, ensuring we were home before Roo time! we returned the next day, all good with vehicle, Thank goodness.But the saga continues, Andy then left his wallet and phone in the borrowed vehicle, the car yard was closed, but when we rang, a young lady, Jackie, ran around trying to locate the vehicle, which had been taken home by a staff member, who then, when contacted, immediately returned to the dealership to return said items to us, so to finish up, what could have been a nightmare, ended up being professionally and cheerfully resolved, it was our first time dealing with this dealership, and we will return without any qualms what so ever, knowing that we will be looked after whatever may occur, we really felt that this dealership still retains old fashioned customer service values"Cheers

Had the best Car buying experience at John Hughes Chrysler Jeep Dodge. Had incredible service from Steve, who listened to all of our needs and wishes and delivered us quality, integrity and trust in buying our vehicle. Could not be happier with our experience.

I bought a used Honda CR-V from them. We agreed that the car was going to be detailed once again and serviced prior to pick up. In addition, a dent was to be removed as well.They only removed the dent upon pick up. When I inquired about the service book that was not stamped, the sales guy went to the service department and stamped the book without the date, odometer reading or tick marks on the serviced items. I inquired if the service was done or not and I was assured that it was. I could sense there was a hint of doubt from the salesman but he kept assuring me that he saw the car was in in the workshop.When I got home, I checked the dipstick and like I have expected the oil was dirty. I called the salesman a number of times and I was asked to bring the car back for servicing. He admitted it wasn't done. What an unethical and deceitful sales practice. Imagine what would happen with my car if I hadn't checked and skip an oil change?I'd give them a 1 star if they didn't admit and completed the service free of charge.The service department appeared to be OK though. The service report was thorough and I was provided proper maintenance advice.I definitely will not come back and I'd not recommend this business.

Glenn was wonderful. I couldn’t recommend him highly enough. Glenn, Thank you so much for all your help. Loving my new Jeep!

Dean is a good customer server who we called and gave a plan so we could surprise our kids with a new ride and they loved the plan and the car. Thanks Dean! From us he is highly recommended.

From the 1st phone call to delivery of our little Jimny, Ben has been outstanding.Seamless purchase and no hassle finance helped along by Caitlin. We purchased the Jimny for our daughter and she cannot stop smilingWhen we are ready for the next Jimny I will be straight on the phone to Ben, thanks mate your a legend

Really helped with a noise problem, th asnks team

Excellent customer service from Keith Colyer, Sunco Motors. Keith was genuine, helpful and resourceful. We purchased our car from Sunshine Coast and delivered to Melbourne. Keith guided us through the logistics and provided plenty of pictures and video for reassurance. Went smoothly and we can't be happier. For anyone purchasing from interstate, I highly recommend speaking to Keith.

Accolades to lovely ladies in Jeep service reception. Complex problems with our Grand Cherokee but they were considerate and helpful. We really appreciated their help. A credit to their dealership. Thank you.

I took over the Jeep from my husband and realised he missed 2 recalls of software upgrades previously. Oh what typical hubby. I called Nunawading Jeep directly and secured a Friday slot. Aron helped me with clear & precise communication. They also provided working station as I chose to wait there till the job done. Very smooth experience and I was a happy customer. Aron, thanks for your advice on tyres and maintenance. You are amazing!