Gastroenterologist

I'm writing this review immediately after 2 procedures I had to share my personal experience to help everyone considering Direct Endoscopy.Direct Endoscopy rely mostly on digital systems from the appointment booking, registering patient details, completing patient questionnaire and even subsequent follow up contacts (via email) and providing preparation instructions while minimising human contacts. This will make it much harder for people with less digital literacy and resources.If you want to talk to someone via telephone that'll be an  extremely difficult task. When I wanted to call someone a day before the procedure the call was answered by a robot and hung up after playing a recording that All our operators are currently busy

Couldn't have had an easier experience. Everyone was super friendly and given easy to understand details about my procedure.Highly recommend

I had a colonoscopy this week and wish to pass on my appreciation of the friendly and efficient service I received from Reception staff, nursing staff and doctors.Procedures were fully explained by doctors and nurses and Reception staff were the same regarding protocols (including COVID) and expenses.I found all staff friendly, efficient and approachable.Although I only attend approximately 3 years, I find that I experience the above each time.

This place is exceptional so happy with their service staff are so friendly and professional and dr Benjamin Katz is amazing and highly recommend him ...very happy as a first timer .....glad I found this place.

The lady with the blonde / grey straight hair is very rude! She asked a couple what medical centre they go too and when this receptionist tried to call them and they didn’t answer she was very rude about it “I don’t have time to sit on the phone all day.” No name badges were worn.I was called the day before my appointment to confirm, I then got a further 2 calls in the space of 10 minutes confirming again, I explained I’ve already confirmed? I then got a text to confirm.Quite rude, I’m not impressed.Tried charging $1 for masks but yet the receptionists don’t wear them!

Had colonoscopy done. Stomach was playing up, he wouldn't check for IBS or IBD. I have since been diagnosed with this issue he couldn't careless after the colonoscopy not good !

What an Absolute superstar of a place. Penelope at reception was so very lovely friendly and helpful and Joanne was so unbelievably knowledgable, friendly and just felt so safe to discus my concerns and needs. I Highly recommend this business if you need help w nutrition!

Waited 25 minutes on hold where I spoke to the receptionist on three separate occasions as I was put on hold multiple times. Each time she asked what she could help with, when I replied she put me on hold again. I understand that booking in an appointment takes time and information is needed but by the time I had completed booking the appointment I had been on the phone for almost 35 minutes. The centre either needs to hire more reception staff to cater for the number of calls and enquiries coming in or there needs to be a system put in place which is more functional for patients. Phone manner was not professional. I was asked to list medical history and when doing so I was questioned about what certain conditions were in detail.(this was a booking for my mother and i was asked about certain medical terms that I obviously would not know) I am not a doctor and so therefore I may not have the ability to answer a medical question in crude detail. The reception staff need to have some knowledge and educate themselves in these types of areas in order to help with patients.

Dr Nagree and his staff are first class.Dr Nagree takes time and is a very gentle caring professional. His staff are very efficent answering my email enquiries promptly. I will definately go back to Dr Nagree and 100% would recommend him.

The nurses at this center are very friendly, helpful, and professional. Special thanks to my anesthetist, a lovely, professional gentleman.5 stars!!