Hookah bar

I had been here twice before in the last 3 years and had good experiences.Unfortunately last night was disappointing.Firstly, I don't feel the wait staff are very attentive to their guests presence.Secondly, my friend and I ordered and we waited 10 minutes just for the drinks to come out, though we were given free bread and pickles first.Thirdly I ordered the gambino fettuccine and my friend got a mixed plate.I got the pasta about 10-15 minutes before my friend got her own food so by the time I could eat the temperature had cooled.I don't like to be rude and eat while my friend waits.The service size of the pasta was so small.My friends chips were also served cold.I mentioned all of this to the lady upon paying and she only apologised, she didn't seem at all interested in rectifying our experience.So for this fact alone, my friends and I will never return.I'm not sure if ownership has changed, but whatever it is, is disappointing.There was barely anyone there on a Saturday night.Picture of pasta below.**EDIT in response to management reply**Generally when there is only 2 people eating especially, serving should be timed together, so if the meat takes longer, you'd not prepare the pasta till later. Same goes for the chips, they should be prepared closer to the meat being ready, so that they aren't served cold or midly warm.Its just serving etiquette and you'd never see this time delay in many other restaurants that have your price point..There was no black out when I was there so I'm sorry but that is no excuse for poor customer service and lack of attentiveness to customers.If it were an issue however, its as simple as communication.The simplest form of rectifying a displeased customer is to compensate.unfortunately an apology alone is not enough for all customers and it should never be assumed that it is.I brought up more than 2 issues with the lady at the desk, which is a clear sign of customer dissatisfaction, therefore risking a bad review and travelled news..The pure fact that you have first defended the small serving size of the pasta, without consideration towards what a consumer is giving you feedback on, is not professional.You've stated that you've felt it is a good portion size, well thats great that YOU feel that way, but your customer is letting you know otherwise so thats generally cause to reconsider your portion size ongoing..Take my review as you wish, but I'd hope it comes as a learning curve rather than an attack because if I'm to leave a negative review its only ever so that the business can learn from it and hopefully make some changes so that they can improve.

All i can say wow!! Had an amazing night the staff were so welcoming, even the owner himself what a gentleman. From all the entertainment to the live band, what an amazing band, took me back to my home country.

Shisha was great, smooth. Food was delicious. Customer service wonderful, fast

Best place to have shisha. Amazing staff and service

Great service! I made an error on my payment and they have delivered the tobacco on time anyway. It was a gift and very important to get on time. Amazing service.

Excellent Shisha. Always ordered a fresh head and they’ve always nailed it. Lively vibe and a round of pool to end a perfect night. Would absolutely recommend this place to anyone.

Always quick service, $25 dollar heads, best price in Melbourne. Very compliant to Monash council Standards

Lovely place with good vibe. They have different shisha flavors, variety of hot and cold beverages. Place is easy accessible with street side parking. Staff are nice and helpful. Suitable place to hang out with friends. Highly recommended…

We ordered fatoosh (salad), hummus, shish taowk (chicken skewers) and lamb Mansaf. The food was delicious!! Everything was good!However the Mansaf i was expecting the traditional Jordanian famous one, this was totally different; but anyway very tasty!!And the shisha was good and they were quick to change the charcoals even without our request!Overall it definitely worth a visit and we will happily be back!

Genuinely one of the best shisha places I’ve been, we go in an ask this one employee Reza to surprise us on a flavour and he never disappoints . Atmosphere with the lights and deco is on point . Haven’t been to other shisha joints since