Psychiatric hospital

If this clinic cared about the mental health of their patients, which is usually rather acute, they would not pop someone on a waiting list and say we'll let you know in next couple of weeks if the Doctor can see you" and not bother calling back."

It’s actually worth paying to go to a private specialist. I found a private specialist in Lane Cove who often sees me through Telehealth appointments and made a huge improvement for my health. I was even shocked when the doctor I had sessions with at Cumberland had numerous reprimands with The Medical Board. The staff also kept involving my father in my care - despite the fact my husband is my next of kin and that I wanted my father out of my health care. My husband encouraged me to withdraw from Cumberland’s services as I was getting worst, not better. The staff at Cumberland are inexperienced and simply wasted my time.

The Receptionists, Doctor, and Nursers were so friendly. I could not ask for better treatment. Thank you for your care

For any mum that's considering coming here with postnatal depression/anxiety: just do it! This place is amazing, I got so much out of here. Any new parents know about the sleepless nights with a newborn... well this place has an overnight nursery, so as a new mum, you're able to get a full night's sleep!! The psychology and nursing team are very supportive and highly experienced, I think this place is not a hospital, it's a hotel for mothers and babies!

Excellent nursing staff but very poorly staffed with qualified doctors at critical times and limited approach with little attempt made to provide dietary support to correlate with an appropriate diet provision that supplements mental health treatment and recovery. Poorly cleaned and requiring significant upgrade of comfortable bedding, temperature control, room for patients to exercise and incorporate a wholistic approach to recovery. No induction provided to patients about location of essential facilities and poor provision of treatment plans and communication with patients and families in treatment plans.

I was scheduled here for two weeks earlier this year because of lying neighbours, emergency service workers and hospital staff. The psychiatrist assigned to me is related to my neighbours and provided them with info I told her in confidential sessions. She had me undergo unnecessary tests to try and find something that she could use to diagnose me with a mental illness I do not have. If you are a Freemason victim like me, then God help you because nobody else will.

Good Practitioner. Attentive and attuned with a person's circumstances, position and needs. Guides you in the right direction. Supportive and encouraging. Non judgemental. Indians seem to have special skills in this line of work. Recommended.

My experience at PARINGA WARD was extremely unsafe and I am deeply concerned about the quality of care provided by this facility.Firstly, the staff showed no compassion toward patients and their lack of care has had a significant impact on my mental and physical health. I was incorrectly placed in a ward where I felt traumatised by my surroundings. I was verbally abused, pushed and threatened by other patients, and staff did not provide me with any support or protection.The facilities were horrible. The rooms were freezing and the mattress was extremely uncomfortable. The toilets were dirty and there were bugs flying around. When a patient vomited on the floor, staff cleaned it up with paper towels instead of using disinfectant wipes.Moreover, I was mistreated by a specific staff member named Rebecca Marasignan. She showed utter disrespect towards me and staff put me on medications without my knowledge. When I asked what medication I was being given, I was lied to (only to find out when I fought for a copy of my discharge summary). In addition, I found a razor in the bathroom, which posed a significant risk to my safety.The behavior of other patients, including fights and screaming, made me feel unsafe and scared (I have since been diagnosed with PTSD). Staff did not take adequate action to address these issues or ensure my safety. I also had food stolen from me and suffered torn ligaments in my neck due to brutality of the security staff (Dereje Abetua is the name of the security guard who tackled me onto concrete when I tried to abscond and shook me like a rag doll then laughed).I am genuinely worried about the incompetence of the staff and medical “professionals” at this hospital. I have contacted the Health Care Complaints Commission who have been assisting me in attaining an apology for what cannot be ignored or questioned due to falsified information in my discharge summary. I hope that this complaint will lead to improvements in the quality of care provided by this facility and the removal of staff members who are not suited to this profession!This is only a fraction of the information and I acknowledge that working in a public mental health facility is difficult and our health system is underfunded, however, compassion and honesty cannot be hard!!!

She deserves 6 stars

To be good and successful at anything,You need to care. I felt like Zena cared and understood the issues I was dealing with. I felt like a friend and not a number. Zena is very good at what she does. Highly recommended