Sofa store

We originally purchased a leather couch to replace our fabric couch for allergy reasons in Feb 22 and were told that it would be ready in 3-4 months. 7 months later now, and after several extensions we still have no couch. If we were told at the time that delivery would take 7 months we would not have purchased it. We felt very misled with the purchase, and continue to put up with the allergy situation. The management can definitely do better.

Not enough to choose from. Been to other fantastic shops really great, plenty to choose, but here very little

I bought an ex display king bed frame from Interior Secrets and upon assembling realized that the dimensions on the website do not match the description due to which my mattress, sheet and quilt keeps moving or coming off.I immediately contacted Interior Secrets, and was advised that they could not exchange or refund or compensate anything as it is an ex display product. The attitude from day 1 was to neglect my request even to repair or suggest any alternatives.Being misled by a store is not a nice feeling and their customer service support is unapologetic and won't be helpful at all. This has to be the worst customer service experience I've ever had. I do not recommend them and will not be shopping from Interior Secrets ever again.

We are extremely happy with the service from Dankz furniture in Port Kennedy. The quality of the furniture is great and we took advantage of the black friday sale. The friendly delivery boys were swift and set up perfectly thankyou.

Very disappointed for buying a Brand new sofa full price with strong formaldehyde smell.We have been requested after one week to ask for exchange or refund.This premium" brand arrange the furniture detective wearing short to smell with his nose after more than one month and only stay for 2 minutes and said he didn't smell anything and left.No follow up and we have to request via the website and wait for someone reply.Can't believe this is freedom.I have bought a lot of freedom furnitures for years and all very good until this time. After another month waiting

Thank you Bruno. Great sofa, fast and free delivery. Very recommended for anyone looking for a new sofa at a great price.

I recently purchased a sofa from Plush Furniture store and I was very impressed with the customer service. Helan was especially helpful with managing the delivery and ensuring that everything went smoothly. I would definitely recommend Plush Furniture store to anyone looking for high-quality furniture and excellent customer service.

I ordered and paid for a set of bunks six months ago. Everytime I have followed up I have been told they are in Melbourne and will arrive in Traralgon in about two weeks.By the time they do arrive my two year old will have probably moved out.

This has been the worse experience ever. From customer service in store, to the customer care agents via the web and phone, warehouse, delivery. The entire process besides when they took my money has been a nightmare. Since then I have not received my goods and no one can see to tell me where it is or when to expect delivery. I’ve had delivery cancelled 3 times and not a single person can update or give a response. Less than fantastic experience. Totally disgusted by Fantastic furniture.

Went in to look as I knew there were Sales on and the Sales Team were all so talkative and extremely helpful. Ordered a Large Trunk which will come in 4 weeks time but then noticed the gorgeous pillows. Staff helped me with best deals. Love my new pillows and looking forward to my trunk arriving.