Wood stove shop

Great store with a terrific range of products and friendly service and competitive pricing

Knowledgeable and friendly service, dealt with Zac - many thanks!

After paying in full. Their installer cancelled on the day promised (on a thursday). When we had both rearranged our days. My husband taking the day off especially. Rang and were told we were top of the list to get installed. Let them know the day I would be off work ( the following monday). No sorry cant do it that day. Only the day after. Which i specifically had advised would not be possible as Im on night shift that week. Clearly not on top of their list.So have to wait an extra week to get installed. Not very happy.

If you're looking for great customer service & advice then go to Wignells. A Cheminee Philippe and Aga Cooker would be a dream come true!!

Wonderful experience with Melanie getting emailed quotes for our wood fire and then discussing options in the showroom. Installation was exceptional, the guys were friendly, efficient and professional. Highly recommend Masterguard.Please note we purchased a Nectre Mk2 and with some issues and finally a replacement, we were not impressed with the supply company's handling of our issues at all. This has nothing to do with the retailer Masterguard, they really are fantastic!

I purchased a Gourmet cooker late last year and in its first season of use the firebox door seal fell out of its rebate. I rang and was told that this wasn't covered under warranty and that I should purchase at my expense some stove cement to stick it back into its place. I rang the manufacture and was told that they use roof and gutter silastic to hold the seal in its place. Roof and gutter silastic as a Temperature resistance – approximately -60°C +150°C, the temperature on the bottom outside of the firebox door measured in excess of 350 deg C that is more then twice the resistance of the silastic used at manufacturing. So it is bad workmanship at its worse and certainly not what I would call customer service. Certainly will not recommend any products from Wise Living / Albury consolidated industries.

Extremely good customer service.Had our gas bottle refilled here this morning. Super friendly and accommodating team. Thanks guys!

Good selection of fires and freindly help!

Lovely small business and they are always helpful. Thankyou

Great place to get all your landscaping requirements